Responsible Gaming
at bdt399

At bdt399, responsible gaming is not an afterthought — it is embedded into the foundation of everything we do. As Bangladesh's leading English-language online casino and sports betting platform, we understand that gambling, while entertaining for millions of players, carries genuine risks when it is not approached with care and awareness.

Our responsible gaming programme is built around four core principles: prevention, protection, intervention, and support. We invest in robust tools that allow players to manage their gambling activity in real time, and we train our customer support team to recognise the signs of problem gambling and respond with empathy and appropriate guidance.

bdt399 firmly believes that gambling should be a form of entertainment — not a way to generate income, escape personal problems, or cope with emotional distress. If you ever find that gambling is causing financial stress, affecting your relationships, or becoming difficult to control, bdt399 urges you to make use of the tools described on this page and to reach out to our 24/7 support team without hesitation.

This page outlines every responsible gaming feature available at bdt399, explains how to activate them, and provides guidance on where to turn if you need additional help. We encourage every player — whether you are a casual visitor or a regular bdt399 member — to read through this information carefully and to keep it in mind every time you play.

bdt399 operates a strict 18+ only policy across all real-money products, including casino games, live dealer tables, sports betting, and Aviator crash games. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh or elsewhere.

During the account registration process, every new bdt399 player is required to confirm that they are 18 years of age or older. This declaration is followed by a formal Know Your Customer (KYC) identity verification step that typically requires:

• A valid government-issued National ID card (NID), passport, or driving licence showing date of birth.
• A recent utility bill or bank statement confirming residential address (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other Bangladesh districts accepted).
• In some cases, a selfie photograph or live video verification step to confirm the document holder is the account owner.

Accounts that cannot be verified as belonging to an individual aged 18 or above will be suspended immediately. Any winnings accumulated during an unverified period may be withheld pending review. bdt399 reserves the right to request additional verification documents at any time if there is any doubt regarding a player's age or identity.

Problem gambling — sometimes referred to as gambling disorder — is a serious condition that can affect anyone, regardless of income, background, or how long they have been gambling. It often develops gradually and can be difficult to recognise from the inside. bdt399 encourages all players to regularly check in with themselves honestly using the self-assessment questions below.

If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team and consider activating one of bdt399's responsible gaming tools:

bdt399 provides a comprehensive suite of player protection tools, all of which are available free of charge to every registered account holder. These tools are designed to give you meaningful, real-time control over your gambling activity — not just the appearance of it. Every tool takes effect within the timeframe specified below once activated.

Self-exclusion is the most powerful responsible gaming tool available at bdt399. When you activate a self-exclusion, your bdt399 account is fully suspended for the duration of the chosen exclusion period. You will not be able to log in, make deposits, place bets, or access any real-money features on the platform during this time.

bdt399 offers the following self-exclusion durations:

• 6-Month Exclusion: Your account is suspended for 180 days. During this period, bdt399 will also suppress all marketing, promotional, and re-engagement communications to your registered email address and mobile number.
• 1-Year Exclusion: Your account is suspended for 12 months. All bonuses and promotional eligibility are paused for the full duration.
• 3-Year Exclusion: Your account is suspended for 36 months. This option is recommended for players who feel that a shorter exclusion has not been sufficient in the past.
• Permanent Exclusion: Your bdt399 account is permanently closed and cannot be reopened. Any remaining balance at the time of permanent exclusion will be returned via your registered bKash, Nagad, or Rocket account. This option should only be selected if you are certain you do not wish to return to the platform at any point in the future.

Time-Out is a lighter alternative for players who need a short break without committing to a formal self-exclusion. Time-out options at bdt399 include:

• 24-hour time-out
• 7-day time-out
• 30-day time-out

During a time-out, your account is suspended in the same way as a self-exclusion, but it will reactivate automatically at the end of the chosen period unless you contact us to extend it. Time-outs also suppress all marketing communications for their duration.

One of the most practical ways to keep your gambling within safe boundaries is to set clear deposit and spending limits before you begin playing. bdt399 strongly encourages every player to set a deposit limit at the point of registration rather than waiting until their gambling has become problematic.

bdt399 supports the following limit types, all denominated in Bangladeshi Taka (৳):

• Daily Deposit Limit: The maximum total amount you may deposit via bKash, Nagad, Rocket, Upay, Visa, or Mastercard within any 24-hour rolling period.
• Weekly Deposit Limit: The maximum total deposit amount within any 7-day rolling period, regardless of which payment method is used.
• Monthly Deposit Limit: The maximum total deposit amount within any calendar month. This is the recommended limit type for players who prefer a broader budgeting framework.
• Daily Loss Limit: A cap on the maximum net loss you can sustain within a 24-hour period. Once reached, the platform will block further real-money gameplay until the period resets.
• Session Loss Limit: A cap on the maximum net loss within a single gaming session. When this limit is reached, the session ends automatically.

To set or modify a limit, contact bdt399 support at [email protected]. New limits that reduce your current threshold take effect immediately. Requests to increase a limit are subject to a mandatory 7-day waiting period to give players a genuine opportunity to reconsider. This cooling-off period cannot be waived.

We also recommend that players in Bangladesh set their limits in alignment with their monthly income and essential expenses. A commonly suggested guideline is the "1% rule" — limiting total gambling spend to no more than 1% of monthly net income. This is a guideline only, not a platform-enforced rule, but it reflects a healthy and sustainable approach to recreational gambling.

If you feel that gambling is becoming a problem for you — or if someone close to you is struggling — please reach out. Help is available and asking for it is a sign of strength, not weakness. bdt399 is committed to supporting players who come forward, and all responsible gaming interactions are handled with complete confidentiality.

In addition to bdt399's own support team, we encourage players in Bangladesh to access the following categories of support:

• Mental health professionals: Psychologists and counsellors in Dhaka, Chittagong, Sylhet, and other major cities can provide confidential support for gambling-related anxiety, depression, and compulsive behaviour patterns.
• Family and community support: Trusted family members, friends, or community religious leaders (imam, priest, or temple counsellor) can often provide immediate emotional support and practical guidance.
• Financial counselling: If gambling has led to debt, consider consulting a financial adviser or contacting your bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) about debt management options before the situation escalates.
• National helplines: Bangladesh has mental health and social welfare resources accessible via government hospitals and NGO networks. bdt399 encourages players to seek out these services and make use of them without stigma.